Warranty

Remedies

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If your Energy Storage System fails to comply with the above Limited Warranty, Anbro, in its sole discretion, will either repair your Energy Storage System (using new or refurbished parts), replace your Energy Storage System with an equivalent product (new or refurbished), or refund you the market price of an equivalent product at the time of the warranty claim. If your Energy Storage System is repaired or replaced under this Limited Warranty, the remainder of the original warranty period will apply to the repaired or replacement product. Under no circumstances will the original warranty period be extended as a result of your Energy Storage System being repaired or replaced.
 

Charging Schedule Modification

Anbro will provide charging schedule modification two (2) times as required over the 10-year period. Any additional support will be purchased through a separate maintenance plan that is covered under a separate agreement.

 

Who Can Make a Claim?

Limited Warranty claims can be made by or on behalf of the end user who acquired and put the Energy Storage System into use for the first time. Warranties do not extend past the primary user who acquired the system.

 

Agreement to Arbitrate. Please read this provision carefully.

 

In the event of a concern or dispute between us, please send Anbro written Notice to

support@anbro.io describing the nature of the dispute and the relief sought.

 

If it is not resolved within 60 days, Anbro and you agree that any dispute arising out of or relating to any aspect of the relationship between us will not be decided by a judge or jury but instead by a single arbitrator in an arbitration administered by the American Arbitration Association (AAA).

 

This includes claims arising before this Agreement, including claims related to statements about our products. Alternatively, you may opt out of arbitration as described below.

 

The AAA Consumer Arbitration Rules will apply. We will pay all AAA fees for any arbitration. The arbitration will be held in a location most convenient to your residence. To learn more about the Rules and how to begin an arbitration, you may call any AAA office or go to www.adr.org.

 

The arbitrator may only resolve disputes between you and Anbro on an individual basis. The

arbitrator cannot award relief for anyone who is not a party and may not consolidate claims. In

other words, you and Anbro may bring claims against the other only in your or its individual

capacity and not as a plaintiff or class member in any class or representative action. If a court or arbitrator decides that any of this section’s limitations cannot be enforced as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.

 

If you prefer, you may instead take your individual dispute to small claims court.

 

You may opt out within 30 days after accepting the terms of this Limited Warranty by sending a letter to 1748 Avenida Segovia Oceanside, CA 92056, stating your name and intent to opt out of the arbitration provision.

 

Limitations and Disclaimer

THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE IN CONNECTION

WITH YOUR ESS. Any other warranties, remedies and conditions, whether oral, written, statutory, express or implied (including any warranties of merchantability and fitness for purpose, and any warranties against latent or hidden defects) are expressly disclaimed. If such

warranties cannot be disclaimed, Anbro limits the duration of and remedies for such warranties to the durations and remedies described in this Limited Warranty.

 

Relationship with Applicable Law

This Limited Warranty gives you specific legal rights. You may also have other legal rights, which vary from state to state. For example, some states do not allow limitations on how long an implied warranty lasts, meaning the limitations in the “Limitations and Disclaimer” section above may not apply to you. The terms of this Limited Warranty will apply to the extent permitted by applicable law. For a full description of your legal rights you should refer to the laws applicable in your jurisdiction.

 

General Exclusions

This Limited Warranty does not apply to any defect or energy capacity shortfall resulting from any of the following, each of which may result in your Limited Warranty being voided:

1. Abuse.

2. Misuse or Negligence.

3. Accidents or force majeure events, including but not limited to lightning, flood, earthquake, fire, or other events outside the reasonable control of Anbro.

4. Storage, installation, commissioning, modification or repair of your ESS, or opening of the external casing of your ESS, that is performed by anyone other than Anbro or a Anbro Certified installer.

5. Failure to operate or maintain your ESS in accordance with the Owner’s Manual.

6. Any attempt to modify your ESS, whether by physical means, programming or otherwise without the express written consent of Anbro.

7. Removal and reinstallation of your ESS at a location other than the original installation location, without the express written consent of Anbro.

 

In addition, this Limited Warranty does not cover the following:

1. Normal wear and tear or deterioration, or superficial defects, dents or marks that do not impact the performance of your ESS;

2. Noise or vibration that is not excessive or uncharacteristic and does not impact your ESS’s performance;

3. Damage or deterioration that occurs after the expiration or voiding of the warranty period;

4. Theft of your ESS or any of its components.

 

Exclusion for Failure to Connect to the Internet or Failure to Register your ESS

In order to provide this Limited Warranty for the full ten year warranty period, Anbro requires the

ability to read your ESS performance data through remote logging software. By installing your

ESS and connecting it to the Internet, you consent to Anbro monitoring your ESS through this remote software from time to time, without further notice to you. If your ESS is not connected to the Internet for an extended period, or has not been registered with Anbro, we may not be able to provide preventative or general maintenance on the product. In these circumstances, we may not be able to honor your full ten year Limited Warranty. We would prefer to avoid this, so will try to notify you if your ESS’s Internet connection is interrupted for an extended period. It is difficult for us to contact you if you have not registered your ESS with us, so please register your ESS with Anbro at the email provided below. Even if we cannot honor your full ten year Limited Warranty for the above reasons, we will always honor your Limited Warranty for at least four years following the date your ESS was installed for the first time, subject to the exclusions and limitations set out in this Limited Warranty.

 

California Proposition 65 Warning

We are required to advise you that lithium-ion batteries may contain chemicals known to the State of California to cause cancer, birth defects and reproductive harm. We don’t expect you to come into contact with any part of your ESS other than the external casing. If you do, please wash your hands afterwards.

 

Modifications and Waivers

No person or entity, including Anbro employee(s) or authorized representative, can modify or waive any part of this Limited Warranty. Anbro may occasionally offer to pay some or all of the cost of certain repairs that are not covered by this Limited Warranty, either for specific ESS models or on an ad hoc, case-by-case basis. Anbro reserves the right to do the above at any time without incurring any obligation to make a similar payment to other ESS owners.

 

Limitation of Liability

ANBRO SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT,

SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS

LIMITED WARRANTY, REGARDLESS OF THE FORM OF ACTION AND REGARDLESS OF

WHETHER ANBRO HAS BEEN INFORMED OF, OR OTHERWISE MIGHT HAVE

ANTICIPATED, THE POSSIBILITY OF SUCH DAMAGES. ANBRO’S LIABILITY ARISING OUT

OF A CLAIM UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE AMOUNT YOU

PAID FOR YOUR ESS.

 

SOME STATES DO NOT ALLOW, OR RESTRICT, THE EXCLUSION OR LIMITATION OF

DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE

LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU, OR MAY ONLY APPLY TO A

LIMITED EXTENT.

 

Limitation on Use

YOUR ESS IS NOT INTENDED FOR USE AS A PRIMARY OR BACKUP POWER

SOURCE FOR LIFE-SUPPORT SYSTEMS, OTHER MEDICAL EQUIPMENT, OR ANY OTHER

USE WHERE PRODUCT FAILURE COULD LEAD TO INJURY TO PERSONS OR LOSS OF

LIFE OR CATASTROPHIC PROPERTY DAMAGE. ANBRO DISCLAIMS ANY AND ALL

LIABILITY ARISING OUT OF ANY SUCH USE OF YOUR ESS. FURTHER, ANBRO

RESERVES THE RIGHT TO REFUSE TO SERVICE ANY ESS USED FOR THESE

PURPOSES AND DISCLAIMS ANY AND ALL LIABILITY ARISING OUT OF Anbro’S

SERVICE OR REFUSAL TO SERVICE YOUR ESS IN SUCH CIRCUMSTANCES.

 

Governing Law

This Limited Warranty shall be governed by the laws of the state where your ESS is

installed, except to the extent inconsistent with or pre-empted by federal law. The application of

the United Nations Convention on Contracts for the International Sale of Goods is expressly

excluded.

 

Claims Process

In order to make a claim under this Limited Warranty, please contact the Anbro certified installer

who installed your ESS. If you are unable to contact the Anbro certified installer who installed

your ESS, or if you purchased your ESS directly from Anbro, you should contact

Anbro at the address, email address or telephone numbers identified below. For a warranty claim to be processed, it must include (i) proof of the original purchase of your ESS, (ii) a description of the alleged defect(s), and (iii) your ESS’s serial number and original installation date. Prior to returning any Product to Anbro, you should obtain an RMA (Return Merchandise Authorization) number from Anbro by submitting a service request email at the provided contact information below.

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Anbro Contact Details

• Anbro Email: support@anbro.io

• Anbro address:

  • 1748 Avenida Segovia Oceanside, CA 92056

  • Attn: Anbro Warranty Claims

• Anbro telephone numbers:

  • (760) 262-4133

  • (760) 262-4134